Glenwood Country Club
Bo Ryall, President and CEO, Arkansas Hospital Association*
Jodiane Tritt, Executive Vice President, Arkansas Hospital Association*
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Basic | Prerequisites: None
Program Content: This presentation will cover highlights of state legislation impacting Arkansas hospitals and the
healthcare system in Arkansas and provide an overview of changes to the Medicaid Expansion program – now known
as ARHOME.
Traci Brown, Fraud-Busting Body Language Expert, Traci Brown, Inc*
CPE Credits: 1.5 | CPE Type: Personal Development | Level: Basic | Prerequisites: None
Program Content: Learn to read fraudsters like a book with renowned body language expert Traci Brown. You can
quit second guessing your instincts and immediately tell fact from fiction when Traci teaches the nine telltale signs
someone is lying, how to quickly uncover the truth and how to keep nefarious people from making you a victim.
Discover how to win the game of ‘Two Truths and a Lie’ you play every day with clients, boss, your team and
prospects. In this fast-paced session, you will discover how to use Traci’s 9 point Fraud Spotting System to separate the
lies from the truth so you don’t innocently step into a business, life or reputation destroying event.
Beth Conklin, Director of Organizational Development and Training, State*
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Basic | Prerequisites: None
Program Content: Engaging patient account representatives is challenging and critical for every provider.
Understanding the tendencies of each generation can assist in creating pathways for representative engagement. Learn
how one organization increased productivity and focus on organizational goals while decreasing representative turnover
by implementing gamification to better engage a multi-generational workforce.
Kristi Taylor, Senior Software Implementation Consultant, Syntellis Performance Solutions*
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Basic | Prerequisites: None
Program Content: Rolling forecasting has come to the forefront among an increasing number of hospitals and health
systems to complement or replace the annual budget. Regardless of business size or structure, there are a few critical
components found in successful rolling forecast implementations that you should consider. This session will discuss
how to best approach a new rolling forecasting implementation, ranging from considerations for how to structure your
rolling forecast model, to successful communication and roll-out approaches. We’ll offer real-world examples of how
various organizations have been effective and successful in their rolling forecasting implementations.
Deidra Dunagan, MHA, FHFMA, RHIA, Administrative Director Revenue Cycle, Jefferson
Regional Medical Center *
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Basic | Prerequisites: None
Program Content: Instructor-led discussion of various challenges and opportunities facing revenue cycle managers,
directors and other leaders to include: staffing and hiring, challenges of remote staffing, pricing transparency, common
insurance denial issues, payor issues, with a focus on practical solutions.
Amber Sherrill, Director, BKD LLP*
CPE Credits: 1.5 | CPE Type: Taxes | Level: Basic | Prerequisites: None
Program Content: This presentation will cover IRC Section 501(r) requirements for hospitals seeking to qualify for or
maintain tax‐exempt status. We will take a brief look into the background of Section 501(r), its implementation, and the
compliance challenges hospitals now face as a result. We will cover 501(r) IRS examination activity and compliance
checks, along with examples of 501(r) failures, corrections, and disclosures. We will conclude
with some tips on how to avoid costly penalties, exam costs, and reputational damage by verifying compliance and
building processes to remain compliant over time, along with the intense scrutiny of charity care and community benefit
of exempt hospitals.
Paul Shorrosh, CEO and Founder, AccuReg*
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Basic | Prerequisites: None
Program Content: With unprecedented staffing and financial challenges impacting hospitals across the country, it’s
more important than ever to open the digital front door and automate workflows that enable patients to assume tasks
traditionally handled by registrars. Join this session to learn how self-service digital patient engagement, intake and
access solutions can not only improve efficiency and relieve staff shortages, but also enable financial clearance and
ensure the data integrity needed to prevent lost revenue.
Ben Colton, Principal, ECG Management Consultants*
Andrew Davis, Senior Manager, ECG Management Consultants*
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Intermediate | Prerequisites: Basic knowledge of self-pay
collections
Program Content: The difficulty of collecting patient balances is an ongoing reality for revenue cycle leaders. With
COVID-19 impacting the financial stability of millions of people, self-pay balances are at even greater risk as
consumers tighten their purse strings and reprioritize expenses. Providers are further challenged with new and ongoing
government regulations that impact self-pay balance estimates and collections. This presents a dilemma for providers in
their local communities: how to ethically pursue patient balances while demonstrating empathy and understanding of
the situation? The session will help attendees understand the strategies necessary to effectively navigate this challenging
environment.
Patricia Bounds, Director of Revenue Cycle Solutions, nThrive*
CPE Credits: 1.5 | CPE Type: Specialized Knowledge | Level: Basic | Prerequisites: None
Program Content: Robotic Process Automation (RPA) has proven to be an important technology for the automation
of manual processes. Organizations that have implemented have reduced costs by 30-70% depending on processes
deployed. According to Becker’s Hospital CFO Report, some organizations have increased their team capacity from 35
to 200%, so they can focus on higher priority, problem-solving tasks.
