Diamond Sponsors


Tina Creel

As an AHA member, you don’t need to call in outside consultants when searching for business solutions. AHASI, a subsidiary of the Arkansas Hospital Association, is your in-house consulting firm, trusted for years by hospitals of all sizes throughout the state.  AHASI offers carefully vetted business services to AHA members at specially brokered rates. Need help problem solving on specific projects or in a particular department? One consultation with our team will connect you to companies with proven records of service specifically to hospitals.  We are dedicated to your hospital’s outcomes, and that’s why we connect you with exactly the help you need to meet today’s health care business challenges. Join your fellow member hospitals: Let AHASI connect you to top hospital business solutions.


Susan M. Miller, CPA, FHFMA, Partner 

BKD, LLP is a national CPA and advisory firm committed to offering unmatched client service and solutions that can help health care organizations improve their own financial health.  BKD National Health Care Group’s 275 professionals work with thousands of health care providers nationwide, including more than 1,000 hospitals. Our advisors include certified public accountants, reimbursement specialists, registered nurses, licensed nursing home administrators, information technology consultants, financial analysts, strategic planning specialists, litigation support professionals, coding and billing consultants and compliance specialists. BKD’s Arkansas offices include approximately 20 professionals dedicated to working exclusively with hospitals and health care systems.


Donnie Cook

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 67 million consumer and small business clients with approximately 4,400 retail financial centers, including more than 1,700 lending centers, more than 1,900 Merrill Edge investment centers and more than 1,300 business centers; approximately 16,100 ATMs; and award-winning digital banking with approximately 36 million active users, including 25 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services.


Bill Nesmith

When looking for a results orientated debt collection company with integrity and experience, Franklin Collection Service, Inc. is the right choice. Capable of handling large volumes of accounts and being dedicated to the highest standards of service and professionalism, our clients have looked to us for unmatched discretion, courtesy, convenience, and safety for more than 36 years.

  • Privately Owned and Operating Nationwide 
  • Members of ACA International, HFMA and MGMA 
  • Better Business Bureau rating “A”
  • Above average recoveries and professional staff.
  • Fully Compliant (FDCPA, TCPA, FCRA, HIPAA, etc.)

We provide complete accounts receivable management solutions that will increase cash flow, while saving your staff the time and headache! 

  • Letters, Skip Tracing and Credit Reporting 
  • All phone calls are recorded and monitored – never outsourced.
  • Customizable letters and reports
  • Bankruptcy / Probate Claims
  • Litigation (optional / no up-front fees)

MSCB, Inc.

Andrew Davis
(800) 905-8067

MSCB was one of the first, and is one of the last remaining, privately held collections agencies to work exclusively in healthcare.  Nobody understands healthcare self-pay recovery better than MSCB.  We know we are not just working with a debtor but also with a patient.  MSCB believes you must balance recovery with care.  Our Revenue Enhancement Program for self-pay collections can start at Day 1 or it can be installed between your in-house efforts and primary collections. MSCB’s collection program will enhance your PR, increase your cash flow, and decrease your bad debt write-off.  For over 40 years MSCB has worked to combine good people with state-of-the-art technology to offer unsurpassed service and recovery.  Let MSCB share their great story with you and you can begin to share in their great results.

Patient Matters

Judy Griffith
(303) 916-9785

PatientMatters® transforms traditional patient registration and access systems with an approach that brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability, and outcomes. Based on decades of experience, the PatientMatters IntelliPass™ System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 280 hospitals and health systems in over 22 states comprising of rural and urban markets across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare.


Mark Rowland
(800) 999-3780

Professional Credit Management, Inc. (PCM) is a regional collection agency committed to providing financial services and solutions to healthcare institutions. Established in 1980, PCM specializes in consumer debt collection, early-out services, post-assignment account litigation, presumptive charity scoring, account segmentation, payment plan management, and special A/R projects. 

Our commitment to service is evident through industry affiliations, on-going training, employee incentive programs, and telecommunication and collection technology. This commitment has allowed PCM to recover receivables at a rate notably higher than national averages. PCM provides clients with online access, records all telephone calls, and is poised and capable of handling services and projects of any size to resolve clients’ A/R needs. All services are provided in a professional manner, protecting client relationships with their community and patients.

Everyone needs a Trusted Business Partner whose Performance is built on Expertise and whose Reputation is built on Results… Who’s yours?


Bill Munn

RevClaims’ core business is Complex Claims – MVA/Third Party Liability (TPL), Workers’ Comp and VA Claims billing and follow up. RevClaims was recently named in Becker’s Hospital Review’s Healthcare Revenue Cycle Companies to Know | 2020!  Since 2005, RevClaims has handled more than 1.6 million accident and injury claims for community hospitals, health systems and trauma centers across the US.  Our team of attorneys, paralegals and liability specialists work collaboratively to get claims billed and find maximum reimbursement from automobile, workers’ comp carriers, the USVA and other third parties liable to the patient for client health systems throughout the country.

Gold Sponsors


Lynann Papan

CompleteCare is a day-one patient-pay billing company that services hospitals and healthcare facilities around the nation.  We pride ourselves on compassionately collecting more of your patient-pay dollars for less than your cost to collect.  Our many payment options also provide your patients the ability to make manageable payments as conveniently as possible through IVR, PayPal, eStatements, SMS texts, patient services representatives, co-branded website, and more. CompleteCare can also process all your statement/letter printing and mailing services. We’ve been doing this for almost 50 years…and we are really good at it.  Visit our website for more details:  www.completecare.com.


Paul Phillips

Crews is a regional broker dealer headquartered in Little Rock, specializing in the origination and distribution of fixed-income products including revenue bonds, capital leases and other types of credit facilities. Since our inception, our strength and our business focus has been directed toward the structuring and distribution of tax-exempt and taxable bonds for our governmental and non-profit clients. This knowledge and experience coupled with hard work, integrity and exceptional service allows us to be a reliable and unique funding source for our healthcare clients in the State of Arkansas and around the nation. Crews operates as a wholly-owned non-bank affiliate of First Security, an Arkansas-based financial services holding company with total assets in excess of $6 billion.


Jessica Williams 

Emergency Staffing Solutions has been providing customized management and staffing for emergency departments and hospitalist programs since 2001. We work closely with our client hospitals, local primary care physicians, inpatient and ED physicians to maximize appropriate admissions that can be handled within a facility. 

What We Offer:

Our ability to provide partner facilities and physicians with immediate attention and prompt response is a direct reflection of our outstanding management team. We bring the talent, knowledge and resources of a larger organization to communities that often struggle to attract or retain doctors.

  •  Emergency Department Programs
  • Hybrid Programs
  • Physician and Staff Training
  • Clinical Leadership and Support
  • Patient Satisfaction and Volume-Building
  • Hospitalist and Inpatient Programs
  • Patient Billing Services
  • Case Management Services
  • Reimbursement Maximization
  • Analytics, Reporting, and Physician Feedback


Patrice E. McNeal 

Drawing on decades of industry experience, J.P. Morgan powers healthcare businesses that deliver critical care to communities by designing solutions to build financial strength, resiliency, and growth.

• Not-for-Profit Hospitals

Providing financial solutions to 83 percent of healthcare systems whose revenues exceed $4 billion, we understand the capital, expansion, and financial technology needs facing today’s not-for-profit hospitals.

• For Profit Healthcare Services

You’ll have the world’s leading healthcare bank behind you, including cross-sector specialists who deliver actionable insights, specialized data and world-class events to help you grow.

• Healthcare IT

We design, deliver and customize agile and intuitive banking platforms that speed payments, improve cash flow and modernize back-office operations. In 2019, we increased our firmwide investment in technology to $11.5 billion to deliver these enhanced digital capabilities


Nathan Sullivan

Mid-South Adjustment is a full-service billing and collection agency located in Pine Bluff, Arkansas. Established in 1981 and continuing its service as a family owned agency, Mid-South has proven its ability to provide consistent results for its clients.  We use industry leading telecommunication and collection technology to provide our clients with the best recoveries for their receivables. We believe in placing our clients first and making sure that, in all we do, we are looking out for their fiscal betterment. We are members of the Arkansas and American Collectors Association as well as the Better Business Bureau. There is a difference when it comes to billing and collection agencies, come see what your receivables are missing.


Jeff Roper or Tracye Enis
501-771-4693 or 866-502-0505

Since 1992 Professional Consulting Services, Inc. has been providing medical billing and consulting services to healthcare provider in Arkansas and surrounding states.  Our clients included hospitals, physicians, allied health providers, ambulatory surgery centers and healthcare attorneys. 

PCS employees a staff of over 80 people representing hundreds of years of billing experience.  Our staff includes certified professional coders, former hospital business office managers, and clinic managers.  We provided billing, coding and compliance review in the areas of emergency medicine, anesthesia, hospitalists, chronic pain management and ambulatory surgery center to name a few.  We provide on-site physician education for documentation of government and commercial payer guideline compliance as well as chart audits.


Bea Cheesman

RMC specializes in debt recovery for healthcare institutions and hospitals. Founded in 1941, it now has over thirty employees and is one of the largest and most experienced debt collection companies based in Arkansas.  RMC has been a member of the American Collectors Association, International (ACA) since 1959. With a dedicated staff, state-of-the-art technology, and its commitment to The Golden Rule philosophy at all levels of its operation, RMC consistently generates returns that are higher than the national average.  Its customized care for clients, has resulted in long-term professional relationships, an outstanding reputation, and the steady growth of the company. The administrative leadership has numerous decades of experience and competency, making them the premier collection agency in Arkansas. A key to its success is that RMC is committed to excellence continuing education, active participation in state and national professional associations, and the support of programs designed to improve the communities of its corporate locations.

Terry J. Garrett & Associates

Terry J. Garrett

TGA Solutions has consistently increased hospital revenue by successfully resolving both third-party liability and workers’ compensation claims for more than a decade. TGA manages injury claims through collection while ensuring that all complex issues are resolved. TGA has historically increased revenue and shortened AR days for every hospital served. TGA continually delivers an average 65% increase in revenue from injury claims. TGA works hand-in-hand with a hospital’s revenue cycle management. All services are oriented toward utilizing our patient-firstSM procedures and guidelines from treatment to resolution of the bill.

Welch, Couch & Company, PA.

Bill Couch, CPA, FHFMA

Welch, Couch & Company, PA, formerly Hughes, Welch & Milligan, Ltd, is an Arkansas based full service certified public accounting firm offering comprehensive assurance, accounting, tax, and management advisory services to individuals, nonprofit, and governmental organizations in addition to a broad spectrum of other industries. 

A large portion of the Firm’s practice is centered in the healthcare industry.  Welch, Couch & Company, PA, provides a wide range of personalized services to hospitals, long-term care facilities, rural health clinics, home health agencies and other healthcare organizations including but not limited to audits, cost report preparation, revenue cycle analysis, feasibility studies and many other health care reimbursement and advisory services. The Firm’s commitment to the recruitment and retention of experienced staff with years of advance training and technical expertise in the healthcare industry has afforded it the opportunity to offer superior relationship-based service and quality to its healthcare clients.