Diamond Sponsors


Tina Creel

As an AHA member, you don’t need to call in outside consultants when searching for business solutions. AHASI, a subsidiary of the Arkansas Hospital Association, is your in-house consulting firm, trusted for years by hospitals of all sizes throughout the state. AHASI offers carefully vetted business services to AHA members at specially brokered rates. Need help problem solving on specific projects or in a particular department? One consultation with our team will connect you to companies with proven records of service specifically to hospitals. We are dedicated to your hospital’s outcomes, and that’s why we connect you with exactly the help you need to meet today’s health care business challenges. Join your fellow member hospitals: Let AHASI connect you to top hospital business solutions.


John Dominick

Whatever you need to thrive and grow, Bank of America Healthcare Banking™ is by your side with the resources, solutions and vision to see you through. Drawing on more than 30 years of experience serving hospitals, healthcare facilities and institutions, we deliver smart solutions that make it easier to do business, and the expertise to help you take on what’s next.


Lynann Papan

CompleteCare is a day-one patient-pay billing company that services hospitals and healthcare facilities around the nation. We pride ourselves on compassionately collecting more of your patient-pay dollars for less than your cost to collect. Our many payment options also provide your patients the ability to make manageable payments as conveniently as possible through IVR (interactive voice response), PayPal, eStatements, SMS texts, patient services representatives, Apple Wallet, Google Pay, co-branded website, and more. CompleteCare can also process all your statement/letter printing and mailing services in-house. We’ve been doing this for almost 40 years…and we are really good at it. Visit our website for more details: www.completecare.com.


Crystal Mata

ESS has been providing specialized management and staffing for emergency departments and hospitalists programs for more than 20 years. We are also the only ED/Hospitalists provider that offers 24/7 Remote Access Case Management as part of our comprehensive services. Our ability to provide partner facilities and physicians with immediate attention and prompt response is a direct reflection of our outstanding management team.

Our Customized Programs:

  • Emergency Departments
  • Hospitalist Program
  • Hybrid ED/Hospitalist Program
  • 24/7 Remote Access Case Management

To learn more about our company and our services – visit essdoc.com, call us at 888-931-8882, or email Crystal Mata at cmata@essdoc.com.


Erika Rohrer

Firstsource Healthcare Providers is a division of Firstsource Solutions Limited, a global leader in digital-first Business Process Management (BPM) solutions. Firstsource Healthcare Providers brings together two industry-leading brands – MedAssist and PatientMatters – helping hospitals and health systems unlock their revenue cycle potential while elevating the patient financial experience. Our Digital First, Digital Now approach coupled with the human touch heightens engagement across the patient journey, rapidly maximizing reimbursement, increasing cash flow, and reducing bad debt. We currently help over a thousand hospitals, health systems, and physician group practices across the US personalize patient engagement and drive revenue excellence. Visit https://www.firstsource.com/healthcare/healthcare-providers for more information.


Derek Pierce, CPA, FHFMA, Partner

FORVIS, LLP ranks among the nation’s top 10 professional services firms. Created by the merger of equals of BKD, LLP and Dixon Hughes Goodman, LLP (DHG), FORVIS is driven by the commitment to use our forward vision to deliver unmatched client experiences.

FORVIS is built upon the strong legacies of BKD and DHG, which are reflected in a name that represents our unique focus on preparing our clients for what is next. With more than 5,400 dedicated professionals who serve clients in all 50 states, as well as across the globe, FORVIS will offer comprehensive assurance, tax, advisory, and wealth management services.


Phillip Thomas

Impact Healthcare Solutions is a dynamic healthcare business services firm specializing in Revenue Cycle Management, Healthcare Administration, and Consulting. Led by a diverse team of hospital, practice management, and revenue cycle executives, our revenue cycle professionals provide business solutions to hospitals, medical practices, and other healthcare organizations across the United States. We combine high performance and data analysis with process integrity and data security to deliver greater efficiency, lower risk, and increased payments. Providing quality services is our business.


Nathan Sullivan

Mid-South Adjustment is a full-service billing and collection agency located in Pine Bluff, Arkansas. Established in 1981 and continuing its service as a family owned agency, Mid-South has proven its ability to provide consistent results for its clients.  We use industry leading telecommunication and collection technology to provide our clients with the best recoveries for their receivables. We believe in placing our clients first and making sure that, in all we do, we are looking out for their fiscal betterment. We are members of the Arkansas and American Collectors Association as well as the Better Business Bureau. There is a difference when it comes to billing and collection agencies, come see what your receivables are missing.

MSCB, Inc.

Andrew Davis

MSCB was one of the first, and is one of the last remaining, privately held collections agencies to work exclusively in healthcare.  Nobody understands healthcare self-pay recovery better than MSCB.  We know we are not just working with a debtor but also with a patient.  MSCB believes you must balance recovery with care.  Our Revenue Enhancement Program for self-pay collections can start at Day 1 or it can be installed between your in-house efforts and primary collections. MSCB’s collection program will enhance your PR, increase your cash flow, and decrease your bad debt write-off.  For over 40 years MSCB has worked to combine good people with state-of-the-art technology to offer unsurpassed service and recovery.  Let MSCB share their great story with you and you can begin to share in their great results.


Mark Rowland

Professional Credit Management, Inc. (PCM) is a regional collection agency committed to providing financial services and solutions to healthcare institutions. Established in 1980, PCM specializes in consumer debt collection, early-out services, post-assignment account litigation, presumptive charity scoring, account segmentation, payment plan management, and special A/R projects.

Our commitment to service is evident through industry affiliations, on-going training, employee incentive programs, and telecommunication and collection technology. This commitment has allowed PCM to recover receivables at a rate notably higher than national averages. PCM provides clients with online access, records all telephone calls, and is poised and capable of handling services and projects of any size to resolve clients’ A/R needs. All services are provided in a professional manner, protecting client relationships with their community and patients.

Everyone needs a Trusted Business Partner whose Performance is built on Expertise and whose Reputation is built on Results… Who’s yours?

Gold Sponsors


Nicole Cook

Cloudmed, an R1 company, helps healthcare systems maximize outcomes in a complex financial world. With industry-leading expertise and data-driven technology, we deliver actionable insights across the revenue cycle, helping providers boost productivity and increase revenue. We are proud to partner with over 3,100 healthcare providers in the United States to recover over $1.7 billion of underpaid or unidentified revenue annually.


Paul Phillips

Crews is a regional broker dealer headquartered in Little Rock, Arkansas. Our team includes knowledgeable and experienced professionals that specialize in the origination and distribution of revenue bonds, capital leases and other types of credit facilities. For over 40 years, we have served the financial needs of our clients through the structuring and distribution of tax-exempt and taxable bonds for new projects, refinancings, restructurings and more. This knowledge and experience coupled with hard work, integrity and exceptional service allows us to be a reliable and unique funding source for our healthcare clients in the State of Arkansas and around the nation. Crews’ parent company, First Security Bancorp, is a bank holding company based in Searcy, Arkansas, with $1.2+ billion in total capital and $7.6+ billion in assets.


Bill Munn

A trusted partner for more than 40 years, Elevate Patient Financial Solutions® delivers market-leading RCM solutions to hospitals, health systems, and health providers nationwide. ElevatePFS provides best-in-class services and innovative, specialized technology to address the most complex challenges of the revenue cycle. Our teams have unmatched industry experience and a commitment to excellence and continuous improvement, to deliver elevated results for our clients. Our services include Eligibility & Disability Enrollment, Third Party Liability, Workers’ Compensation, Veterans Administration, COB Denials, Out-of-State Eligibility, Self-Pay and A/R Services. To learn more, visit our website: www.elevatepfs.com.


Holden Mullaney

EnableComp partners with over 1,000 healthcare providers through the utilization of our tech-enabled platform to manage Veterans Administration, Workers' Compensation, Motor Vehicle Accident/TPL, Out-of-State Medicaid, and Denials Prevention and Resolution for all payers. Related services cover day 1 outsourcing, A/R resolution, and zero balance recovery. Clients are positioned to ensure maximum and timely reimbursement while improving overall yield, cash acceleration, and decreasing the cost to collect.


Anna Johnson

EngageMED was formed in January 1995 as a collaborative effort between Little Rock Family Practice Clinic and St. Vincent Infirmary. Our goal at that time was to operate a physician billing company that delivered an efficient platform for medical groups and private medical practices to outsource their revenue cycle management, which provided a pathway for independent physicians to maintain their practice autonomy.

As the landscape of delivering healthcare constantly evolves, we have made it our mission over the last 25 years to continually adapt to meet the needs of our clients. Initially known as Arkansas Physician Management, Inc., we rebranded as EngageMED in 2018 to embody the comprehensive practice management services we provide.

Our team members focus on achieving Excellence for each client – approaching each day through the lenses of our core values: Integrity, Respect, Innovation, Service. We are proud to serve our clients as the most innovative, full-service management services organization. EngageMED … innovatively engaging with healthcare professionals to achieve success!


Jasmine Richardson

Whether you are a hospital, physician group, healthcare provider, or a company that serves provider organizations, you know that the demands on the health sector are complex. At Friday, Eldredge & Clark, we offer a range of legal services to address the challenges faced by hospitals, physician groups, and healthcare providers. Our healthcare lawyers have the experience to handle regulatory and compliance issues, contract negotiations, reimbursement matters, and audit reviews and appeals. We provide support for business operations including mergers and acquisitions, financing and restructuring, corporate and strategic counseling, litigation defense, physician compensation, and labor and employment issues. Our clients come from a variety of healthcare sectors including hospitals, ambulatory surgery centers, pharmaceutical companies, medical device manufacturers, physician groups, insurers, ancillary service providers, nursing facilities, and foundations.


Kathy Brown

Founded on a cornerstone of public accounting, HORNE has transformed into a professional services firm to solve their clients’ biggest issues. HORNE’s 2,300+ employees have skills and experiences in healthcare analytics, valuation, business growth, information technology, cybersecurity, economic recovery, people development and project management, as well as public accounting. HORNE leverages those skills and experiences to help solve their client’s biggest challenges and help them grow their business. They still do audits and tax returns, but now, HORNE does a whole lot more.

For additional information on how HORNE can help you achieve your goals, visit the HORNE website or contact HORNE Healthcare Senior Manager Laura Gillenwater at 601.326.1378 or laura.gillenwater@horne.com, and don’t forget to check them out on LinkedIn and Twitter.


Patrice E. McNeal 

Drawing on decades of industry experience, J.P. Morgan powers healthcare businesses that deliver critical care to communities by designing solutions to build financial strength, resiliency, and growth.

  • Not-for-Profit Hospitals – Providing financial solutions to 83 percent of healthcare systems whose revenues exceed $4 billion, we understand the capital, expansion, and financial technology needs facing today’s not-for-profit hospitals.
  • For Profit Healthcare Services – You’ll have the world’s leading healthcare bank behind you, including cross-sector specialists who deliver actionable insights, specialized data and world-class events to help you grow.
  • Healthcare IT – We design, deliver and customize agile and intuitive banking platforms that speed payments, improve cash flow and modernize back-office operations. In 2019, we increased our firmwide investment in technology to $11.5 billion to deliver these enhanced digital capabilities


Kenneth Joerndt

Knowtion Health is a leader in resolving insurance claims for health systems and their patients. In a world where the balance of power and complexity in insurance denials favor payers, we deliver claim experts equipped with specialized technologies to help healthcare providers resolve denied claims and recover low balance accounts to increase their revenue, solve the labor shortage, and optimize patient experience.

Our technologies and claim experts arm providers with innovative ideas, meaningful feedback and reimbursement trends driving better automation and outcome in insurance claim resolution and the often-neglected low balance A/R inventories that can reduce bad debt impactfully. Learn more at KnowtionHealth.com.


Jeff Roper, Tracye Enis, Scott Roper, or Jake Roper
501-771-4693 or 866-502-0505

Since 1992 Professional Consulting Services, Inc. has been providing healthcare billing and consulting services to providers in Arkansas and surrounding states. Our clients include hospitals, physicians, allied health providers, ambulatory surgery centers, healthcare attorneys along with other providers types.

Professional Consulting Services is headquartered in Conway, AR, with satellite offices in Little Rock and Fort Smith. PCS employs a large staff of billing support, claims experts and certified professional coders from all over Arkansas. They work in teams or as individuals depending on our client’s needs and keep a commitment to high quality customer service. Our claims experts are problem solvers and results oriented and offer high quality customer service to your patients to extend your excellent service experience beyond the clinic!


Vonda Russell Walters

RIMR is a leading provider of revenue integrity resources with proven financial improvement outcomes.

Our consultants are results-driven healthcare professionals with over 28 years of experience and expertise in all aspects of the revenue cycle, including chargemaster, outpatient coding, coding auditing, revenue integrity management, identifying improvement opportunities in cash collections, compliance, policy writing, chart auditing, managed care contracting, and process improvement for hospitals, physician clinics, Long Term Care facilities, Critical Access Hospitals, and Rural Healthcare Clinics.


Bea Cheesman

RMC specializes in debt recovery for healthcare institutions and hospitals. Founded in 1941, it now has over thirty employees and is one of the largest and most experienced debt collection companies based in Arkansas. RMC has been a member of the American Collectors Association, International (ACA) since 1959. With a dedicated staff, state-of-the-art technology, and its commitment to The Golden Rule philosophy at all levels of its operation, RMC consistently generates returns that are higher than the national average. Its customized care for clients, has resulted in long-term professional relationships, an outstanding reputation, and the steady growth of the company. The administrative leadership has numerous decades of experience and competency, making them the premier collection agency in Arkansas. A key to its success is that RMC is committed to excellence continuing education, active participation in state and national professional associations, and the support of programs designed to improve the communities of its corporate locations.


Marg Louwagie

Healthcare has a business problem. Time that could be spent with patients is instead devoted to managing the administrative duties critical to an organization’s survival. Luckily, TruBridge is here to clear the way for care. We offer a broad range of scalable, industry-leading RCM products and services that can be tailored to meet the needs of healthcare organizations of all sizes. With solutions like our HFMA Peer Reviewed® Complete Business Office and RCM product suite, we can help boost productivity, increase cash flow, speed reimbursement and free up more of your time and staff for the things that matter most: your patients.


Bill Couch, CPA, FHFMA

Welch, Couch & Company, PA, formerly Hughes, Welch & Milligan, Ltd, is an Arkansas based full service certified public accounting firm offering comprehensive assurance, accounting, tax, and management advisory services to individuals, nonprofit, and governmental organizations in addition to a broad spectrum of other industries.

A large portion of the Firm’s practice is centered in the healthcare industry. Welch, Couch & Company, PA, provides a wide range of personalized services to hospitals, long-term care facilities, rural health clinics, home health agencies and other healthcare organizations including but not limited to audits, cost report preparation, revenue cycle analysis, feasibility studies and many other health care reimbursement and advisory services. The Firm’s commitment to the recruitment and retention of experienced staff with years of advance training and technical expertise in the healthcare industry has afforded it the opportunity to offer superior relationship-based service and quality to its healthcare clients.